Shipping policy

SHIPPING POLICY

Peek Breeze is a small Canadian brand, and every order is carefully packed by hand in Quebec, Canada. Here's everything you need to know about how your cozy new dress gets to you.

WHERE WE SHIP
We currently ship to the United States.

PROCESSING TIME
Orders are prepared and shipped within 2–3 business days (Monday to Friday, excluding holidays). As soon as your order leaves our hands, you'll receive an email with your tracking number.

DELIVERY TIME
Orders are shipped with Canada Post and delivered to your door by USPS. Delivery usually takes 5–10 business days after shipping. Delivery times are estimates and may be longer during the holiday season or in case of weather delays.

SHIPPING RATES
Shipping costs are calculated at checkout based on your address. You'll always see the full amount before you pay.

DUTIES & IMPORT TAXES – NO SURPRISES
Since our dresses ship from Canada, they cross the border and are subject to U.S. import duties. We know nobody likes surprise fees at the door, so we take care of everything for you:

- Duties and import taxes are calculated automatically and shown as a separate line ("Duties") at checkout.
- When you place your order, we pay these duties directly to U.S. Customs on your behalf, before your package even leaves Canada.
- Your package clears customs without delay, and you will never be asked to pay anything upon delivery.

If a carrier ever asks you for additional fees on a Peek Breeze order, please do not pay them. Contact us right away at contact@peekbreeze.com and we'll take care of it.

Please note that duties and import taxes are non-refundable, as they have already been paid to customs on your behalf.

HOLIDAY ORDERS
Ordering a gift? Carriers are much busier from mid-November to the end of December. We recommend ordering early to make sure your package arrives on time.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us as soon as possible and we'll do our best to correct it before your order ships.

LOST OR DELAYED PACKAGES
If your tracking hasn't been updated in 10 business days, or your package shows as delivered but you can't find it, email us at contact@peekbreeze.com. We'll work with the carrier to find a solution.

QUESTIONS?
We're happy to help! Contact us anytime at contact@peekbreeze.com.